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Internet Shopping Habits Survey

1. Have you ever purchased a product from a company via the Internet? This includes ordering via telephone number listed on a web site.
   No Answer Yes No

2. How many times have you made online purchases?
   No Answer Never Once 2-3 times 4-6 times 7-15 times More than 15 times

3. If no, why not? (main reason)
   No Answer It was too difficult finding what I was looking for. I'm wary of ordering online due to unfamiliarity with the company. I do not want to submit personal billing information over the Internet. If I don't deal with a person, I'm afraid my order will get lost. In general I don't do alot of shopping.

4. If yes, was your purchase(s) for an item that you specifically were searching for, or was it an item that you came across while Internet shopping and decided to buy?
   No Answer N/A - Never purchased anything online I was specifically looking for the item. I came across it and liked it, so I bought it.

5. On the net, what is the primary factor which influences your decision to purchase items (not relating to the product, but to its presentation)?
   No Answer N/A - Never purchased anything online The photo or drawing of the item that was presented. The price The explanation of the item and its features. The general quality of the web site. The convienence of shopping online. The 'ease' of finding the specific item. The unique nature of the item. The payment method available for purchasing the item.

6. On average, are your purchases a storefront in a 'mall' setting, or from a 'standalone' storefront?
   No Answer N/A - Never purchased anything online Mall Standalone storefront Not sure

7. Would you make repeat purchases from the sites that you've patronized?
   No Answer N/A - Never purchased anything online Yes No Maybe
   
   
8. How did you pay for this online purchase (please answer for the majority of your purchases)?
   No Answer N/A - Never purchased anything online Sent credit card via unsecure form/method. Sent credit card via secure form/method. Sent credit card but not sure if secure or not. Emailed my credit card number. Called a telephone number and provided credit card info. Mailed a check or money order via postal service. First Virtual account Cybercash E-Cash Digicash Another Internet-based ordering system COD Terms Other
   
   
9. Have you ever had someone use your credit card and charge items without approval?
   No Answer I don't have any credit cards No Yes - by a family member Yes - but I cleared it up without any liability Yes - and I ended up having to pay
   
   
10. Are you set up or do you plan to become set up for online payment proecssing using companies such as First Virtual, Cybercash, Digicash, Ecash, etc?
    No Answer Not currently and I do not plan to Not currently but I do plan to Yes, with one payment processor Yes, with multiple payment processors
    
    
11. What type of products have you purchased online? (Check all that apply)
    Art
    Books, Information and Magazines
    Business/Legal/Financial
    Business Opportunities
    Clothing
    College Services
    Communications
    Computer-related products & services
    Cosmetics and Beauty Aids
    Education
    Electronics/Electrical
    Entertainment/Hollywood/Culture
    Flowers and Plants
    Food/Drink
    Gifts
    Hobbies/Crafts
    Home Products
    Infant and Toddler Products
    Information Resources/Help/Non-Profit
    Internet Products & Services
    Jewelry and Accessories
    Medical and Health Products
    Mortgage Lending
    Music and Videos
    New Age Products/Services
    Real Estate-related
    Safety and Security
    Adult Products/Services
    Other Services
    Sports and Fitness
    Toys and Games
    Travel and Vacations
    
    
    
12. Have you been satisfied with the products that you have purchased online?
    No Answer N/A - Never purchased anything online Very satisfied - no problems Somewhat satisfied Not satisfied - many problems
    
    
13. How would you compare online ordering with mail ordering?
    No Answer N/A - Never purchased anything online Online ordering is more appealing Mail-order is more appealing They're both about the same
    
    
14. Are you worried about giving credit card information over the telephone?
    No Answer I have no credit cards No Not much Yes
    
    
15. Are you worried about giving credit card information over the internet (in a secured transaction)?
    No Answer I have no credit cards No Not much Yes
    
    
16. Are you worried about giving credit card information over the internet (in a non-secured transaction)?
    No Answer I have no credit cards No Not much Yes
    
    
17. In general, do you like the idea of online, computerized shopping?
    No Answer Yes No

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