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Compatibility & Troubleshooting
This page is primarily for those who are having problems submitting survey results.
There have been a number of documented cases of users being unable to submit survey
data. In most cases this is the result of one of two things:
Contrary to what you might have heard about minimum system requirements, especially in the area of RAM, they are usually too minimum for some intensive applications. If you're running Windows with less than 8 Megs of RAM on the Internet, there's always a possibility that your system will run out of resources.
Receiving a warning message about multiple survey submissions when you've only submitted a survey for the first time...
Some systems, namely America Online and Prodigy and similar networks provide internet access through a Firewall - what this means is that SURVEY.NET cannot uniquely identify users. As a result, there is a possibility that you might get a warning message which tells you your survey results are not going to be counted - the system thinks you are trying to "spam" the survey and is issuing a warning.
In some cases you did nothing wrong - it's simply a question of timing - if too many people hit SURVEY.NET from the same Firewall, the system may reject one or more of the submissions. The best thing to do is wait a little while and try again - there's not a whole lot I can do to compensate for this without exposing the survey data to possible tampering. I encourage the major online services to deal with this issue - they can and should provide a means for outside systems to uniquely identify users.
For more information, consult the SURVEY.NET Frequently-Asked Questions page.